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What about confidentiality?

This is always a concern for a lot of business owners and the way I cover this is two-fold. Firstly I ask everybody to sign up to a confidential agreement via the welcome pack before coming on the programme. Secondly I ask the group to agree the ground rules for the programme – the rules of engagement if you like. Remember it’s your programme so you have the opportunity to set the rules. Therefore whatever is discussed in the room, stays in the room. However a lot of the areas we discuss are not hugely confidential within the workshop environment as the business owners will discuss general issues without giving names. In the one-to-one session however that’s where you get to discuss things that are highly confidential and will enable you to breakthrough the constraints of the business. These are not discussed outside the one-to-one relationship at all.

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